Associate Business Analyst – Client Implementation & QA

About the Role
We are looking for an Associate Business Analyst to work closely with clients and internal delivery teams across software implementation and client projects.
This is a client-facing role focused primarily on client management, operational onboarding, requirement gathering, business analysis and delivery coordination, with responsibility for ensuring product quality from a business and user perspective.

Core Responsibilities

• Participate in client meetings and build effective client relationships.
• Understand client business processes, workflows, needs and requirements.
• Gather, clarify and document business requirements.
• Convert requirements into user stories, tasks and acceptance criteria for internal teams.
• Coordinate with developers, QA and other stakeholders to ensure requirements are clearly understood and delivered.
• Coordinate the operational aspects of client onboarding and implementation.
• Track action items, dependencies, issues and implementation progress.
• Keep clients informed about progress, requirements and open issues.
• Support UAT and coordinate client feedback through to resolution.
• Maintain clear documentation of requirements, decisions and implementation activities.
• Ensure that client requirements are translated into a solution that works from the user's perspective.

Must-Have

• Strong communication and client-facing skills. The ability to confidently participate in client conversations is essential.
• Good analytical and problem-solving ability.
• Ability to understand business processes and translate them into clear requirements.
• Good understanding of software products and software development processes.
• Good documentation and coordination skills.
• Ability to work comfortably with both clients and technical teams.
• Practical or academic exposure to software projects, through work experience, internships, academic projects or hands-on project work.
• For candidates without a technical background, an MBA in IT, Technology Management or a related discipline, or equivalent exposure to software projects, would be relevant.
• Freshers who demonstrate strong communication, logical thinking, software understanding and the ability to learn quickly will be considered.

In Simple Terms, the role broadly is:
Talk to the client → Understand the requirement → Convert it into actionable work → Coordinate with the team → Validate the solution → Support UAT → Ensure a smooth go-live.

What Success Looks Like

• Clients feel heard, understood and well supported throughout the implementation.
• Requirements are captured clearly and translated into actionable user stories and tasks.
• Internal teams have the context they need to deliver the right solution.
• Onboarding activities, dependencies and client actions are well coordinated and followed through.
• Issues and requirement gaps are identified early rather than reaching the client at the final stage.
• UAT is organised effectively, with client feedback clearly captured and taken to closure.
• The delivered solution meets the agreed business requirements and expected user experience.
• Client implementations move to go-live with minimal avoidable confusion, rework or unresolved issues.
• Over time, the person is able to independently handle multiple client discussions, requirements and implementation coordinations.

What We Offer:

• Fully remote — work from anywhere in India, provided you can collaborate during shift hours and meet our data security standards
• A team that genuinely cares — about the work, about clients and about each other
• Real ownership that grows — you start with a focused scope and earn broader autonomy as you prove yourself
• 22 annual leaves. Alternate Saturdays and Sundays off

Hiring Process
Round 1: Practical Assessment – Around 2 hours, Video Meet.

• Scenario-based, live activities
• Case studies based on client requirements, software implementation and problem-solving
• Assess ability to understand requirements, structure thoughts, communicate clearly and convert requirements into actionable tasks

Round 2: Role & Culture Discussion – Around 2 hours, Video Meet.

• Deeper discussion on the role and candidate's approach to client-facing situations
• Communication style, ownership and problem-solving approach
• Cultural fitment
• Compensation, availability and other logistics alignment

Feedback within 5–7 working days at every stage.
Apply here: https://www.mayuraconsultancy.com/careers/mcs-business-systems-analyst-opening?r=rjo