Job Purpose:
Ensure service stability, uptime of the systems under the portfolio as per the agreed SLA
Provide L2/L3 support in the respective support area and act on technical escalations
Provide guidance and technical insights to the team for continuous improvements
Maintain systems in adherence with the audit and compliance requirements
Lead and manage the technical team supporting database platforms
- Advice management team to take cost conscious decisions.
Key Result Area:
Service uptime and better customer experience
Systems Security and adherence to patching cadence
Project Management and documentation
Ontime Implementation support for new baselines and policies
- Compliance to Mashreq information security policies security baselines Database performance tuning
Experience:
10+ years of experience in database platforms support in a large-scale environment Skills in architecting, implementing and providing post implementation support Ensure on time service delivery to internal and external customers Exposure and knowledge of large-scale production support. Exposure in large-scale upgrades, migrations and transitions in the support area. Security implementation of the products coming under the portfolio Problem, Incident, escalation and change management in line with ITIL process Adoption of new database technologies and open source database support Strong Technical Skills in below solutions:
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The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate? To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
Source: Mashreq job board (Oracle).
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