Acct. Director, Enterprise Accts. – Memberships USA

Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Pay ranges are intended to cover roles based across the United States. An individual’s base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.

The Account Director, Enterprise Accounts – Memberships USA supports travel agencies producing over $40M annually, specializing in a segment of the highest producing agencies. Reporting to the General Manager, this role focuses on relationship management, strategic sales growth, and advisor engagement within the luxury travel sector.

Essential duties and responsibilities include the following. Other duties may be assigned.

1. Customize agency strategic plan with Virtuoso programs and benefits to support agency goals and objectives.
2. Create a growth plan for Enterprise Agencies and their Associate Agencies.
3. Monitor agency performance and provide insights to General Manager for strategic planning.
4. Provide full-service support to a portfolio of large and growing agencies within the luxury travel sector.
5. Provide access to resources and tools for operational support including reporting, data analysis, and resource coordination.
6. Present to owner/managers and agency executives new initiatives and tools.
7. Train agency advisors on Virtuoso products and services.
8. Access” Subject Matter Experts” to enhance agency knowledge.
9. Maintain strong relationships with agency owners, managers.
10. Support communication and benefits of Tier 3 & 4 Partners to accounts.
11. Drive communication and alignment for override achievement.
12. Assist in onboarding new agencies and advisors, ensuring smooth integration into the network.
13. Facilitate communication between agencies and internal departments to resolve issues and optimize performance.
14. Coordinate training and engagement initiatives tailored to the needs of large agencies.
15. Represent the brand and uphold luxury service standards in all agency interactions.

Educational and Skills Requirements

• 5+ years of experience in account management or travel industry operations
• Familiarity with luxury travel I services and agency models
• Strong interpersonal and communication skills
• Ability to manage multiple accounts and prioritize tasks effectively
• Proficiency in CRM systems and Microsoft Office Suite
• Bachelor’s degree preferred; equivalent experience considered

Travel Requirements

• Infrequent travel may be required to attend company events (1-3 trips per year).
• Travel will be entirely domestic.

Type/Nature of Contacts

• External: Meetings with Preferred Partners.
• Internal: Daily contact with Virtuoso staff.