Provider Engagement Specialist

The Provider Engagement Specialist will be responsible for reviewing and responding to client inquiries and correspondence requests received through incoming calls from the Customer Service Department. This position is entry-level and starting pay is $15.00 per hour.
 
Please note this is a remote opportunity, but you MUST live in one of the following states to be considered: CO, FL, GA, IL, IN, KS, KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA  
 
Must have a dedicated space to work in a quiet, calm environment with little to no distractions!
Would love to see experience in collections, cold calling, and call center!
 
 
Responsibilities:
* Manage multiple open requests for application retrieval efforts
* Contact providers using phone, email, and/or fax
* Remain professional and courteous to build rapport during all client interactions
* Keep track of assigned requests and prioritize by the due date
* Use department processes to retrieve documents
* Answer questions related to process and application retrieval
* Collect applications/documents to close client requests
* Willingness to take ownership of client concerns and present with solutions
* Initiate persistence and follow up on open tasks
* Effectively interact within a team environment and with other company departments
* Other duties assigned
 
Required Skills:
* Office and Database software
* Strong verbal, listening, written, and communication skills
* Multi-tasking and time management
* Prioritization 
* Ability to work independently
* Attention to detail, critical thinking, and problem solving
* Ability to adapt to a changing office environment
 
Education/Experience:
* High school graduate or equivalent
* Customer Service: 1 year
* Some college, preferred
* Would love to see experience in collections, cold calling, and call center
* Bilingual, preferred
 
Awesome Benefits:
* Starting Pay is $15.00 per hour
* Amazing medical, dental, vision plans
* Generous Paid Time Off
* 11 Company Paid Holidays per year
* Short-Term and Long-term Disability & company paid Life Insurance
* 401(k) Plan with generous Company Match (100% vesting from day 1)
* Tuition Reimbursement Program
Company Overview:
 
Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential.
 
At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our clients will be heard. 
 
Verisys is an Equal Opportunity Employer.  We encourage all qualified persons of every heritage, nation, gender, veteran, or disability status, age, religion or other protected status to apply.

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