Product Manager/Senior Product Manager – Patient Experience

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one’s overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We’re looking for a Product Manager to own the patient experience from first visit to discharge at Rula. Building a reliable and delightful patient experience is core to Rula’s success and will directly improve the lives of tens of thousands of patients and their families. This role’s scope includes making it easy to manage scheduling and billing, helping patients find the perfect care team, supporting clinical quality programs, and more. Success as the Patient Experience PM looks like delivering high-quality features that measurably improve patient satisfaction and experience in care. This is a highly cross-functional role where you will have dedicated design and engineering counterparts and partner closely with our clinical quality, patient operations & strategy and support teams.

Required Qualifications

  • 2+ years of experience in a dynamic Product Manager role

  • Demonstrated experience collaborating across multiple functions to leverage stakeholders’ subject matter expertise and unique lens on your customers

  • Demonstrated experience working directly with customers and believe there is no such thing as “too much” customer feedback

  • Excellent written and verbal communication skills

Preferred Qualifications

  • You have product management experience in consumer-facing software or marketplace software organizations.

  • Interest in improving the state of behavioral/mental healthcare in the United States

  • You have experience working in a fast-paced environment 

  • Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience

  • Experience shipping product experiences that measurably improve key business and customer metrics 

We’re serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

  • 100% remote work environment from anywhere in the US

  • Competitive pay and benefits that don’t change based on location

  • Health benefits: medical, dental, vision, life, disability, and FSA/HSA 

  • Access to our 401(k) plan

  • Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

  • Paid parental leave

  • Employee Assistance Program (EAP) 

  • Stipend to ensure your home office sets you up for success

  • Quarterly department stipend for team building or in-person gatherings

  • Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.

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