Senior Product Designer – Customer Experience
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be a 4-time recipient (2021-2024) of BuiltIn Chicago’s Best Mid Sized Companies to work for, and Forbes 2021, 2022, & 2023 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
Kin is taking on the home insurance market with accelerated growth to help customers in climate affected states get affordable property insurance. We are direct to customer business and customers are at the heart of everything we do. We are looking for a Senior Product Designer to join our growing design team and impact our policy management and mobile experiences through seamless and intuitive designs.
In this role, you will be responsible for designing customer experiences across product teams to ensure a smooth experience for our users. You will partner with brand, design system and research teams and collaborate with product managers and engineers through design jams and sprints to transform our customer experience. In a changing world affected by climate, you will be accountable for ensuring our customers have a best-in-class insurance experience and have a meaningful business impact through the projects you will be working on.
A day in the life could include:
- Collaborating with cross-functional teams to ideate, design, and prototype industry-changing products that push the boundaries of Kin’s customer experiences
- Autonomously setting project timelines and exploring diverging, unintuitive concepts when thinking through potential ways of solving a problem
- Designing new experiences or layouts that set the UX design standard at Kin and evolves our visual systems
- Taking the lead on uncovering and understanding user needs
- Actively participating in defining business goals and explaining metrics they track in detail during quarterly planning and cross-functional standup
- Proactively seeking out feedback from others, promptly acting on the feedback you receive, and deliberately and continually raising our bar for quality
- Involving and engaging broader team and cross-functional partners throughout the design process
I’ve got the skills… but do I have the necessary ones?
- 5+ years of experience designing products for mobile and responsive web
- Work within a fast paced agile environment
- Facilitation skills to lead workshops and design sprints
- Professional communication skills, both written and verbal
- Growth mindset and willingness to absorb large amounts of information and complex context
Bonus Points:
- Bachelors degree in design, HCI, cognitive science or equivalent experience
- Experience showcasing your end-to-end design process across projects, that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of work
- Experience designing and launching impactful direct to consumer experiences
- Experience uncovering and understanding user needs participating in quarterly planning to prioritize business impactful projects and displaying proficiency in impacting business goals and metrics.
- Examples of clear documentation around design solutions that showcase a deep understanding of the user problem the part of their journey it affects and a holistic solution that addresses their needs
Oh, and don’t worry, we’ve got you covered!
- Medical, Dental, Vision, Disability and Life Insurance
- Flexible PTO policy
- Remote work
- Generous equity package
- 401K with company match
- Parental leave
- Continuing education and professional development
- The excitement of joining a high-growth Insurtech company and seeing your work make an impact
In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.
Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.
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