Partner Support Specialist

A Partner Support Specialist is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over chat and email, building relationships with decision-makers, providing occasional training and best practices . Throughout these interactions one must maintain a high level of professionalism and present Enerflo in the best light possible.

Requirements

• Tuesday-Saturday 8:00 AM – 5:00 PM Eastern Time
• Availability to partners based on contracted schedule
• Constant software application usage
• Respond to inbound chats using Intercom application
• Respond to inbound emails using ZenDesk application
• Internal communication using Slack
• Identify and track client concerns and requests
• Create executive-level reporting
• Escalate concerns and requests to development team, as needed
• Remote basic and best-practices training
• Problem Solving
• Technical
• Strong written and verbal communication skills
• Comfortable learning and using software
• Tenacious
• Patient
• Ability to multitask
• Follow through
• Flexibility
• Ability to laugh
• Understanding of Solar industry a positive but not required

Benefits

• Startup company with a lot of potential for growth and development
• Opportunity to help us improve
• Remote work