Onboarding Specialist

Job Title: Onboarding Specialist – LATAM
Location: Remote (EST Time Zones)
Salary Range: up to 2000 USD

Work Schedule: Monday – Friday / 09:00 AM to 05:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a dedicated and enthusiastic Onboarding Specialist to join our dynamic team. The Onboarding Specialist will play a pivotal role in ensuring new customers have a seamless transition into using the Stadium platform. This role involves developing expert-level knowledge of our platform, guiding customers through the onboarding process, and fostering long-term relationships to ensure customer success and satisfaction.

Key Responsibilities:

• Platform Expertise: Develop and maintain expert-level knowledge of the Stadium platform and all its features.
• Customer Onboarding: Guide customers through a seamless onboarding process by understanding their business needs and ensuring their accounts are set up to their satisfaction.
• Relationship Building: Foster strong relationships with customers to ensure their overall success and satisfaction with the Stadium platform.
• Strategic Partnership: Act as a trusted strategic partner, showcasing opportunities within the Stadium platform to maximize customers’ potential.
• Collaboration: Work closely with cross-functional teams, including Sales, Product, and Service, to support customer initiatives and goals.
• Feedback Loop: Gather customer feedback to continuously improve our product and enhance the customer experience.
• Use Case Expansion: Share different use cases and best practices to expand customers adoption of our product.
• Customer Engagement: Engage with customers to understand their goals and provide strategic guidance for achieving them.

Qualifications:

• Language Skills: English as a first language; additional languages are a plus.
• Experience: 1-2 years of experience in customer-facing or people-oriented roles.
• Communication Skills: Excellent written and verbal communication skills with attention to detail.
• Customer Focus: Strong focus on customer engagement and satisfaction.
• Problem-Solving Skills: Solutions-oriented mindset and proven problem-solving skills.
• Interpersonal Skills: Ability to engage with diverse customer groups and build strong relationships.
• Organizational Skills: Process-oriented approach with strong organizational skills.
• Personality: Patient, empathetic, and enthusiastic about interacting with all types of customers.

Nice-to-Haves:

• Experience in a dynamic and fast-paced environment.
• Strategic thinker with the ability to envision and execute long-term goals.
• A fun, approachable personality with a passion for engaging with people.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.