Technical Customer Support Specialist
(Remote Work)
We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn.
If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.
Job Responsibilities:
Fully understand the current and future Parent™ system.
Act as liaison between customers and the technical team.
Increase interaction with current customers.
Respond to customer inquiries via phone, email, or chat in a timely manner.
Create, manage, and follow up on customer tickets until they are resolved.
Record all activities using our current CRM to enhance visibility.
Follow the current internal customer success process and improve on it.
Job Requirements:
Relevant Bachelor’s Degree.
2- 4 years experience in technical customer support.
fluent in English.
Excellent written and verbal communication skills.
Strong organizational skills.
To operate within the Canadian time zone.
Job benefits:
Be a key part of an exciting international growth journey.
Attractive USD salary.
Remote job.
Health insurance.
Professional development.