Help Desk Technician

Uw Onderhoudspartner Lenferink is a leading property maintenance company that provides high-quality solutions for various commercial and residential properties. We are currently seeking a Help Desk Technician to join our team and provide outstanding technical support to our clients.

As a Help Desk Technician, you will be responsible for resolving technical issues and providing excellent customer service. You will assist clients remotely, offering guidance and troubleshooting assistance in a professional and prompt manner. Additionally, you will play a vital role in maintaining and monitoring our internal IT systems to ensure they are running smoothly.

The ideal candidate for this position is a detail-oriented individual with strong problem-solving skills. You should have excellent communication skills, as you will be interacting with clients on a regular basis. You should also have a solid understanding of computer systems and be able to quickly diagnose and resolve technical issues.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and wants to be part of a dynamic team dedicated to providing exceptional customer service and technical support.

Responsibilities
  • Respond to client inquiries and technical issues in a timely and professional manner.
  • Identify and diagnose hardware and software problems.
  • Provide remote support to clients, ensuring issues are resolved efficiently.
  • Escalate complex issues to the appropriate IT department if necessary.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Monitor and maintain computer systems and networks to ensure optimal performance and security.
  • Create and maintain technical documentation and knowledge base articles.

Requirements

  • High school diploma or equivalent.
  • 1+ years of experience in a similar role.
  • Strong knowledge of computer systems, hardware, and software.
  • Excellent problem-solving and troubleshooting skills.
  • Familiarity with remote support software and ticketing systems.
  • Ability to work independently and in a team environment.
  • Exceptional communication and customer service skills.
  • Proven ability to prioritize and manage multiple tasks efficiently.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Paid time off
  • Employee assistance program
  • Vision insurance
  • 401(k) matching
  • Life insurance

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