English & Spanish (speaking) Customer Service Help Desk Analyst
Alphanumeric is hiring a Spanish and English-speaking Customer Service HelpDesk to work from home providing level one technical support in English and Spanish to clinical clienteles via inbound calls, emails and tickets.
Please be aware we can only hire people already based in Philippines with fully legal and valid documentation to work in Philippines. If you do not meet these requirements please do not apply.
Please apply with your resume in English.
Why should I apply, you may ask?
- Fully remote position, from wherever you want in Philippines
- Flexible schedule – fexibility to change shifts if needed. Due to the global nature of the company and the markets we support, flexibility to change shifts is mandatory.
- Salary of Php46,250.00 gross monthly
- Contract: Permanent (sem termo).
- Internet bill reimbursement of up to 2430 PHP gross per month
- Private health insurance
- Full training provided and dozens of E-Learning courses available
- No mandatory need for a college/university degree
- Start date: 22nd of July
Mandatory Requirements:
- Fluent in English and Spanish
- Legal documentation to work in Philippines
- Experience in Customer Service, IT Support, Technical Support or related fields.
Position Summary:
- Provide Service Desk support to external customers and users
- Receive, document and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
Essential Functions and Responsibilities:
- Provide service desk support to contracted clients
- Use defined procedures for responding to customer calls
- Collect information from caller and document data elements in designated tool
- Maintain records of all calls from customers using designated Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot and solve hardware and software issues quickly
- Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers