Director, Product Management – SMB

Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC–and every type of organization in between–we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

The Director, Product Management – SMB is responsible for a product category within our portfolio of health and wellness software, driving and shaping the overall product strategy and roadmap with a focus on people management. You will mentor and manage a team of Product Managers and work directly with internal and external teams to identify opportunities, set product direction, and influence our releases. You will be the leader and end-to-end owner for a group of products including Zen Planner & SugarWOD, dedicated to driving the group’s profitable growth with a metrics-driven mindset.

This role is responsible for driving the product category vision and market strategy, business cases, roadmap, and the achievement of financial and customer experience goals. As the leader for your category, you will develop and execute the commercialization strategy across functions with responsibility for bookings, revenue, and margin. This includes ensuring that all departments are prepared for successful product launches and go-to-market execution. 

You will work directly with product leadership, Sales, Marketing, Engineering to drive product ideation and roadmap development. We are looking for a natural problem solver who puts the consumer front and center, can work amidst ambiguity, and be willing and able to roll up your sleeves to get the job done.

The successful candidate has a blend of visionary and analytical skills, can account for every dollar we invest in products, how it benefits the customer and creates value, and how/when we make a return on investment.

What will you do? 

  • Build a world-class team, identify team members’ strengths and use them successfully
  • Continuously mentor and scale the product team while motivating product managers to deliver high-quality work
  • Manage the business metrics of the product category (bookings, revenue, margin, gross retention), providing recommendations to improve the commercial performance of our products and ensure financial goals are met
  • Extract maximum commercial value from the product category through packaging, pricing, and new feature development 
  • Help shape and define the product team’s methodology while leveraging product and industry best practices
  • Communicate and evangelize the product team’s goals and strategy to identify opportunities for synergy and build alignment across various stakeholders
  • Drive the product strategy and roadmap to ensure that the company achieves its long-term business needs and goals
  • Identify and define KPIs and metrics for the team to set targets and drive overall team performance
  • Provide ongoing market analysis and action plans by tracking the market and competitive dynamics for the product category

Successful candidates will demonstrate:

  • Commercial product management expertise – Demonstrate a track record of success in B2B product management
  • Team Leadership – Build and develop a world-class team, identify team members’ strengths and use them successfully
  • Strategic/Tactical Balance – Ability to balance the market and product vision with disciplined tactical execution
  • Market Focus – Analyze and understand market segmentation, trends, players, and the impact on product commercialization and strategy
  • Customer Focus – Analyze and understand voice of the customer (win/loss, NPS, customer interviews) and the impact on customer experience
  • Cross-functional leadership – Lead and drive execution across Development, Sales, Marketing, Support, and Customer Success
  • Drive & Grit – Operate in a fast-paced environment with a focus and determination to achieve high-quality results

Minimum qualifications:

  • Bachelor’s degree in Business Administration, Marketing, Engineering, or in a related field
  • 8+ years of experience in B2B software Product Management, Marketing, or in a related area with commercial responsibilities
  • 3 or more years of management experience
  • Strong verbal and written communication and presentation skills, with the ability to effectively communicate at all levels of the organization
  • Pragmatic Marketing certified or related product management certification
  • Ability to travel up to 25%
Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include: 

🏝  Flexible paid time off 
⚕️ Affordable health, dental, and vision insurance options
💪  Monthly fitness reimbursement
🤑  401(k) matching
🍼  New-Parent Paid Leave
🏖 1-month paid sabbatical every 5 years
👖  Casual work environments
🏡  Remote work

All your information will be kept confidential according to EEO guidelines.

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