Director, Marketing Planning & Strategy

Does driving marketing at one of North America’s fastest growing startups excite you?

Then Jobber might be the place for you! We’re looking for a Director, Marketing Planning & Strategy to be part of our Marketing department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can market, quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

When it comes to telling the world about Jobber, Marketing is your department. They handle everything from spreading awareness, to answering “What’s Jobber?,” to getting new customers in the door, to turning those customers into Jobber advocates! 

The role: 

Reporting to the Senior VP, Marketing, the Director, Marketing Planning & Strategy will partner closely with marketing leadership and be the liaison between strategy and execution;  helping to define strategy, build the supporting x-functional roadmap, and define and drive processes that encourage collaboration, drives accountability and delivers on time in-market campaigns that are measured towards defined outcomes. This is a key leadership position on the marketing team that will help Jobber continue to scale and drive our mission to help small business owners succeed, we are looking for a strategic decision maker, someone who’s passionate about building functional process, a good problem solver, able to navigate with multiple priorities and demands. 

The Director, Marketing Planning & Strategy will:

  • Be a key partner in defining and driving the marketing strategy, making sure it’s aligned with the organization’s strategic plan,  you’ll know how to ask the right, challenging questions to define if we’re on track
  • Own the marketing roadmap:  collecting ideas, inputs and insights from marketing leadership, and defining our key milestones and deliverables in market that align to our overall strategy; you’ll help hold the team accountability if we stray to far off course
  • Build and enable the processes & capabilities that to execute on that cross functional roadmap and define capacity planning; you will be fully supported by marketing leadership.  
  • Coach and mentor the leaders inside the Marketing department by being objective and forcing the hard conversation in the room (when we aren’t aligned)
  • Follow business performance and help adjust course if necessary (capacity planning and evaluation to help inform hiring plans
  • Help drive agenda for semi-annual marketing leadership team onsite meetings

To be successful, you should have

  • Proven experience in a senior ∕ leadership-level marketing role
  • Program management experience
  • Ability to think strategically and build roadmaps that align execution to strategy. Knowledge of integrated marketing and how to build process around it
  • Opinions on process that work for different situations (agile vs traditional marketing planning processes); and demonstrated experience making decisions on which to use when
  • Experience defining and building processes across a scaling marketing organization
  • Ability to build strong working relationships across the marketing team
  • Experience with complex budgets and leveraging data to drive decisions. 
  • Ability to influence
  • Communication skills (written and verbal)
  • Highly adaptable (fast paced environment)
  • Great problem-solving and organizational skills
  • Quantitatively focused

Where you can expect to work:

Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely within Canada and the United States. We’re committed to ensuring the best experience for all Jobberinos to do impactful work.

What you can expect from Jobber:

Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:

  • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
  • A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
  • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
  • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player…yet.
  • To work with a group of people who are humble, supportive, and give a sh*t about our customers. 

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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