Marketing Operations Manager

Nava Benefits is a modern benefits brokerage on a mission to transform the healthcare industry by making great benefits easy. We’re led by a calling that is focused on bringing high-quality, affordable healthcare to all Americans. Starting with a focus on employers, our approach combines deep industry expertise and tech-forward innovation with an ultimate goal to #fixhealthcare.

The benefits industry is a $50B dollar industry that is the gateway to accessing healthcare in the US. The industry has not evolved meaningfully in the past 50 years. Nava has assembled a cross-functional, passionate group of experts and disruptors to combat the friction of accessing great healthcare benefits. In 2022, Nava was proudly ranked on the Inc. Best Workplaces list and NYC Digital Health 100.

We’re looking for a Marketing Operations Manager to join our team to help scale our rapidly growing brokerage.

Revenue Operations is critical in our ability to scale efficiently and achieve our mission. If you love sales and marketing, have an analytical mind, are experienced, and want to use your talent for an important mission, we’d love to hear from you!

The Revenue Operations goal is to build processes, systems, and metrics so that we understand both where we stand and gain insights on how to improve. As a manager, you will be responsible for helping to build out and scale our operations to support marketing (primary focus), sales, client success, product, and finance. It’s an incredible opportunity to learn about what makes the entire business tick while disrupting an industry that meaningfully impacts the lives of Americans.

• Act as a key architect in building and refining our demand generation, sales, and client onboarding processes.
• Focus primarily on marketing operations, however the role is also cross functional – touching sales, client success, product, and finance.
• Support marketing technology infrastructure, including project management and implementation, governance, and roadmap development; requires collaboration with marketing stakeholders, IT, sales and other functions as needed.
• Coordinate annual marketing budgeting planning process, including managing the allocation of marketing budget and tracking year-to-date actual spending to budget.
• Assist in preparing presentations on marketing performance and contribution for review by Nava leadership.
• Administer HubSpot, Salesloft, ZoomInfo, and the marketing aspects of Salesforce – coordinating with vendors as needed.
• Analyze target accounts in our TAM and form strategies to continually hone our ICP.

• Deep experience with Hubspot and Salesforce – certifications are a plus, but demonstrable experience solving difficult problems is paramount.
• 3+ years of experience in marketing operations with proven success in both driving marketing campaigns and understanding their impact on revenue.
• Strong organizational skills – to balance projects while providing day-to-day support for various teams.
• Motivation and strong work ethic!
• Calm and clear thinking to troubleshoot when issues arise.

🤝Commitment to Diversity & Inclusion: We believe that solving America’s healthcare problems requires leveraging our nation’s diversity. We are committed to creating an equitable and inclusive work environment and strongly encourage applicants from all backgrounds to apply.

🩺 Benefits: Nava is proud to be an intentionally remote-first company. For all of our employees, we offer a full slate of benefits including stock options, competitive salaries (the range for this role is $100,000-125,000 OTE, if this isn’t in your range we still encourage you to apply and let our recruiting team know) based on individual qualifications and experience, medical, dental, and vision coverage, short and long-term disability, 401k, life insurance, Flexible time off, mental health resources, $1,000 stipend to set up your home office, flexible spending account (FSA) and health savings account (HSA), $50/month connectivity reimbursement, $50/month to go towards a benefit of your choosing that will improve your mental or physical health, and more.