CX Associate

About Loop & Tie

Loop & Tie is a fast-paced, user-first, technology company building a new way to do corporate-gifting in a sustainable, impactful manner.  Our fully-remote team is comprised of 13 awesome people in New York, Texas, and NC. 

Loop & Tie is committed to developing diverse teams. Our current team is 35% POC and 70% women, and we continuously strive to add more diversity on our team.  


Overall Job Function:  You’ll be responsible for assisting our gift recipients and spreading happiness via email, live chat, and social media. In this role, you will be a Loop & Tie brand ambassador so it is paramount that you live and breathe our core values of thoughtfulness in every interaction. 


Job Responsibility including but not limited to:

  • Manage a high volume of incoming emails, chats, social messages 
  • Ensure customer needs are met and provide the highest level of service
  • Delegate specific customer needs to other Loop & Tie teams 
  • Ensure each support issue and resolution is well documented
  • Manage relationship with all CX vendors 
  • Surprise and delight our gift recipients


Who you are:

  • Excited by a fast-paced and dynamic startup atmosphere
  • A patient, empathetic, and clear communicator
  • Calm and collected under pressure


Candidate Qualifications:

  • 1-2 years of work experience
  • A Bachelor’s degree
  • A proven track record of providing noteworthy customer service
  • A flexible schedule – some nights and weekends will be needed
  • Zendesk or other CRM experience (this is a plus!)


What You Get: 

  • Fully remote role, so you can work from home
  • 3 weeks vacation + a generous company Holiday calendar
  • Wellness & Education benefits
  • Dental and health insurance 
  • Influence in a small, fast-paced team

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