Customer Support Representative – Dutch Speaking

As a Customer Support Representative (m/f/d), you are an essential interface between us and our customers, whose complete satisfaction is the strongest engine of our growth. You can expect diverse and challenging tasks in a team where you will be in close contact with your colleagues and have the opportunity to work with inspiring, ambitious and at the same time friendly colleagues.

  • Independently processing all customer inquiries via our various sales channels and communication channels (email, telephone, messenger apps)
  • Processing incoming orders and the necessary coordination between our departments, e.g. with the warehouse or accounting department
  • Proactively improving our customer service by identifying weak points and suggesting improvements to eliminate them
  • You have completed an apprenticeship in a related field, e.g. as a dialog marketing specialist, office administrator or a comparable qualification
  • Ideally, you have already gained some work experience
  • You can handle the common MS Office programs (Word, Excel, PowerPoint)
  • You are extremely willing to learn and quickly familiarize yourself with the necessary IT applications
  • You have already tried our products and are willing to learn more about them
  • You are business fluent in written and spoken Dutch and English, German is a plus

Being part of our team means working in a high-performance company with a shared passion for our products and our collective mission. You can expect a diverse culture, strong team cohesion, continuous opportunities for professional growth and taking ownership, as well as an exciting daily blend of lifestyle and job. TQG offers positions in Hamburg, Elmshorn, Nützen, and in Amsterdam and London, both in hybrid and remote setups.

The Quality Group (TQG), boasting an annual turnover exceeding 500 million euros, stands as the premier enterprise in Germany for sports nutrition, dietary supplements, and reduced-sugar products. Located in Hamburg Altona, our company has been under the joint ownership of its founders and CVC, Europe’s leading private equity investor, since 2020.

TQG operates an exceptional digital Direct-to-Consumer & Social Commerce business model, inclusive of in-house production, logistics, and technology. This model encompasses the following brands: “ESN,” deeply rooted in the fitness and gym community, holds the title of Germany’s market leader in sports nutrition, encompassing protein powders, protein bars, and sport supplements. “More Nutrition” facilitates a healthier lifestyle without compromise. Both brands are deeply ingrained in their respective communities, with the shared goal of enriching the lives of their members and customers while helping them achieve their personal aspirations.

That’s who we are – The Quality Group – nice to meet you! Now, it’s your turn!

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