Customer Support Executive

INSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster. Our mission is to connect the world’s top talent with global opportunities. We firmly believe in a borderless world where talented individuals everywhere can access the opportunities they deserve.

Job Description

As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional assistance and support. This position involves addressing customer inquiries, resolving issues, and maintaining a positive and professional relationship with clients. Your primary objective is to enhance the overall customer experience and contribute to the company’s success.

Job Responsibilities

• Customer Support: Respond to customer inquiries through various channels, such as phone, email, chat, or in person.
• Provide accurate and timely information or assistance.
• Issue Resolution: Investigate and resolve customer complaints, concerns, or problems effectively and efficiently.
• This may involve troubleshooting, coordinating with other departments, or making decisions to address customer needs.
• Product Knowledge: Maintain a deep understanding of the company’s products or services to answer customer questions and provide relevant information.
• Communication: Communicate with customers in a professional and empathetic manner, actively listening to their needs and concerns.
• Strive to build positive relationships with customers.
• Record Keeping: Maintain detailed records of customer interactions, including their inquiries, feedback, and resolutions, for documentation and analysis.
• Up-selling and Cross-selling: Identify opportunities to promote additional products or services to customers if relevant.
• Quality Assurance: Ensure that customer service interactions meet the company’s quality standards and policies.
• Property uploads using various web browsers.

Skills Requirement

• Strong communication skills, both verbal and written.
• Patience, empathy, and a customer-centric approach.
• Problem-solving abilities and a proactive attitude.
• Basic computer skills and the ability to work with customer service software and databases. Adaptability to handle various customer situations and inquiries.
• Previous customer service experience may be preferred.
• Familiarity with customer support software and systems.

Education and Experience

• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service or a related field preferred.

Working Conditions:

• This position may require working evenings, weekends, or holidays as part of a rotating schedule.
• Shift timings : Option 1 : 7:00 PM to 4:00 AM

 Option 2 : 8:00 PM to 5:00 AM

• Manage incoming customer calls in a professional and efficient manner.
• Engage in live chat support to address customer inquiries and concerns.
• Perform other tasks related to customer service and support as assigned. 

Benefits

• Flexible working hours 
• Remote working
• Unlimited paid leaves
• Competitive salaries 
• Opportunity to develop your own team
• Fast growth and more visibility into the company
• Competitive Learning Environment with supportive co-workers
• Employee-friendly HR Policies