Customer Support Chat Agent / Administrator

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

 

Support is via ticketing system and live chat will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange service.

Working time 00:00-08:00 UTC or 08:00-16:00 UTC or 16:00-24:00 UTC.

 

Responsibilities:

 

  • Handle live chat, telegram communications and other service methods
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Manage complaints by providing solutions and options within the time limits and following up to ensure resolution

 

Requirements:

 

  • Customer Service experience is not required, however can be beneficial if candidate has previous crypto industry experience
  • 21+ years old
  • Native or advanced English speaker
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
  • Strong communication skills and exceed beyond expectation
  • Passionate for customer service industry and can accept to work under different work shifts
  • Personal computer, stable internet connection

If you are interested please apply here: https://rb.gy/4wwg5b

 

Welcome to our team!

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