Customer Support Associate

Not Pot is looking for an independent and autonomous customer support associate. This role is a critical part of our business, and this role is perfect for someone early in their career looking to join a growing startup.

As a small, distributed team, we care deeply about building a culture around trust, diversity, and transparency (we know everyone says this, but we really mean it!). You will have significant independence and expected to have the autonomy to think on your feet and speak/act thoughtfully on behalf of the company.

Responsibilities

• Must be available starting each day at 9am EST US Time

• Serve as the Not Pot brand voice and company ambassador on the front line with all of our members

• Deliver top-notch hospitality with all Not Pot members through emails, live chats, and social media

• Maintain detailed knowledge of Not Pot products to quickly assist with customer requests

• Troubleshoot and resolve customer issues

• Create documentation for the rest of the team to understand areas where we can improve

• Meet and exceed customer experience KPIs set by Customer Success Managers

• Take part in proactively building our early community

Requirements

• 2+ years of experience in a support or related role at a fast-growing, high-volume consumer-facing business

• Excellent computer skills including experience with ticket-based support tools like Gorgias, Kustomer, or Zendesk

• Strong writing skills and detail-oriented mindset

• Great emotional intelligence and interest in helping others

• Resourcefulness, great problem-solving instincts

Not Pot is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We don’t care about where you went to college, your degree, your age, or what fancy names you might have on your resume. Instead, we’re looking for good people: good at work and with a good heart 💖

Not Pot is your trusty online CBD dealer with a big, cheeky heart. In an industry overflowing with sketchy actors chasing a quick buck, we instead seek to build a brand that will be here for the long run.