Customer Success Engineer

Our team strives to constantly improve itself following these values:

• Make an Impact: We’re here to change the industry and we’re in it to win it. We’re incredibly focused and our main focus is on customer success. We boldly go out of our comfort zones, we support each other and we love doing what we do.
• Thirst for Learning: We’re addicted to learning and we learn from everything. We embrace our failures as they’re something we can learn from and only help us to improve. We think differently and we know that change is good. We’re curious and innovation leads the way, we’re constantly on the lookout for new ideas that can help our customers (and the world).
• Diversity Rules: We’re proud to be a diverse team spread across the world. We empower the under-represented and we build a safe community for everyone to be themselves while holding each other to account when needs be. We use asynchronous communication as we’re a remote company and need to be aware that we’re not always online at the same time.
• We’re In This Together: As colleagues, with our customers, and with our communities, co-operation and collaboration is key. We help one another as much as we can and we care for each other. We celebrate our successes together and we strive to find the right balance in our lives.
• Transparency First: We make all information as public as possible and we’re direct (as well as truthful) in all our communications. We don’t just explain what we’re doing but why we’re doing it. This is how we create positive relationships and move forward together.

We’re a remote native company with regular in-person meetings. We make intensive use of tools like Slack or video conferencing. We try to find a good balance between focused work and communication or in other words between asynchronous and personal communication. There are no fixed expectations regarding working hours, it’s normal for us to take care of private matters during the day – e.g. visits to the doctor or picking up children from school.

Our team strives to improve themselves following these guidelines:

• We offer a friendly learning environment and try hard not to blame anyone for not knowing something and actively encourage mentoring of your peers.
• We use practices like co-working and pair programming when it makes sense to keep the amount of knowledge debt low.
• As a company, we continuously refactor our rules and guidelines. Overall, we have a very transparent, helpful, warm, familiar employee culture.

We’re an equal opportunity employer and value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If we receive job applications from yet underrepresented groups those applications will be preferred where multiple candidates have the same score.

We have put together a package for our employees which we think is pretty awesome, but you can judge for yourself.

• €52,921.09 – €61,123.86 (FTE), pro-rata
• Company laptop
• An expense policy to support you in creating your workspace in a way that is most effective for you
• Flexible working as standard, as long as you are available when needed and your work gets done, you are free to choose your own schedule
• Contribution towards your private medical insurance where health insurance is not mandatory/organized at the government level
• Allowance for your home office, or for a co-working space
• 42 days of paid leave entitlement, including public holidays.

Since we currently work from 13 different countries (and counting), it’s very difficult to offer consistent benefits beyond this.