Work from anywhere, impact everywhere
We’re a fully distributed team of over 150 talented people that work remotely from 40+ countries around the world. We work hard, think globally, and inspire each other to learn and grow.
We are committed to changing the way things are done. To achieve that, we search the world for the best people for the job. This is how we are transforming the world of digital banking.
Our team is worldwide, our capacity for innovation, limitless.
Risk is inherent in all of our business activities and managing risk well is the responsibility of every Xapien.
Sound risk management enables us to serve our customers and deliver value for our shareholders, and helps make Xapo a great place to work.
Although we are headquartered in Gibraltar, this is a full time, 100% remote position
Work from anywhere!
The Customer Success team works closely with the Product, Tech and Compliance teams, understanding the challenges experienced by customers to ensure we provide accurate and timely responses to their questions. The team also works towards a common goal of conversion optimization and customer growth.
Customer Success Advisors, report into the Customer Success Team Lead, and form an integral part of the Customer Success team will be responsible for providing constant support across different channels to our customers. They ensure that our customers enjoy seamless support during the onboarding process and throughout their journey with us – creating a “customer for life” experience. As our products and services cover multiple regions across the globe, the aim is to provide our customers with a standard of service that is world class.
As a Customer Success Advisor, your role will include daily/weekly/monthly targets set by your Manager and in alignment with the overall customer conversion strategy.
Why work for Xapo?
IMPACT GLOBALLY, WORK REMOTELY.
- Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
- Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
- Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best – from books to conferences, you’ll get a yearly budget for your individual learning and development goals.