Customer Service Representative – Bilingual English/Spanish Speaking

Bilingual English/Spanish Speaking Customer Service Representative

REPRESENTATIVES MUST USE THEIR OWN EQUIPMENT!

Successful candidates will respond to customer inquiries and requests for information, provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies, and procedures.

Candidate must have high volume call center experience and be able to expedite assistance while simultaneously navigating multiple systems. Accurately document interactions, utilize internal and client systems, interpret screens, update screens, and enter contact notes in automated systems accurately and expeditiously.

Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.

Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.

Minimum Qualifications:

CSRs shall have at least one (1) year of Customer service experience, with the ability to handle high volume inbound calls.

A high school diploma or GED is required. Associate degree or Degree in progress preferred.

Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and customer service skills and experience.

Preferred Skills/Experience:

Ability to navigate in up to seven separate systems and up to three systems simultaneously.

Ability to navigate and update systems in Windows.

Ability to convey information and direction for multiple programs during a single interaction.

Previous experience as a call center customer service representative.

Professional Skills:

Strong verbal, interpersonal and written communication skills required.

Team player with the ability to work in a fast-paced environment.

Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.

Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.

Work Schedule: M-F, 9:00 AM – 5:30 PM EST

Training Schedule:
M-F, 8:00 AM – 5:00 PM EST

Pay Rate: $18.00 / HR

Location: Fully Remote

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