Customer Operations Seasonal Support

Who we are

Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits. We are raising the bar—for benefits and the employee experience (for our employees and those of the customers we serve) – by scaling personalization, compassion and an earnest intent to be helpful in all that we do. 

Jellyvision people are a group of creative problem solvers who use good judgment, give each other honest feedback, engage in real debate, and snack frequently. We are curious, hungry, and humble—because we know this is how we’ll continue to make an impact. We’re kind, biased towards action, and sweat the details to create great experiences for those we serve.  

We are an inclusive, human-first workplace. Respect and trust for each other are foundational, and our equitable total rewards offerings support the lives and holistic well-being of our unique people. At Jellyvision, expect career experiences that challenge you, empower you to have a direct impact on our mission, and enable you to learn, try, and do while having fun along the way.  

What’s the role?

During our very busy software implementation season, our Customer Operations team delivers many customer-tailored versions of ALEX in a short period of time. Why so short? There’s a small window between when our customers design their employee benefits packages and when ALEX must be live online for those customers’ employees to use.

As Seasonal Customer Operations Support, you will help our Customer Operations team deliver customized versions of our software during their benefit election season. You’ll learn the basics of our tools, products, and processes — as well as health care benefits — to support our team in gathering, analyzing, and updating customer plan details in our software. This is a great opportunity if you are excited to learn about the technology industry and how to implement software in its most basic form. 

Seasonal Customer Operations Support works up to 40 hours a week, Monday through Friday, from mid-July, through early-November. (Start and end dates may vary.)

What you’ll do to be successful 

1.) Jump into action to provide support to your coworkers

  • Use a fundamental level of knowledge of our tools, products, and processes to support the Customer Operations team in building, reviewing, and delivering custom versions of ALEX and other Jellyvision SaaS products for their customers.
  • Proactively claim work from shared boards/channels, document and communicate your progress with the team, and complete the work accurately and on-time.
  • Take on other ad-hoc projects to support Customer Operations.

We’ll measure success by assessing the quality of work you complete for your team, the turnaround time, and ability to maneuver between different types of work.

2.) Be a stickler for details

  • Analyze customer benefit packages to determine fit with Jellyvision’s proprietary software. Don’t worry if you don’t have benefits experience! It’s definitely a nice-to-have, but we can also help you learn along the way.
  • Analyze and update data/content to be error-free with a focus on accuracy and the end-user experience.
  • Document bugs (technical problems in software) and other customer-specific issues.
  • Configure internal tools (Jira, Salesforce, Contentful, etc.) for our customers and projects.

Success looks like going beyond being accurate with your work so that you can identify patterns and raise issues.

Experience & skills you’ll need

  • Experience with data entry, proofreading, and/or quality assurance.
  • Strong attention to detail—can spot errors in spelling, grammar and data entries.
  • Strong problem solving skills.
  • Patience for completing routine tasks.
  • Ability to quickly learn new technologies, and readiness to take on unfamiliar tasks.
  • Ability to consistently produce high-quality work with a quick turnaround, and follow through on commitments
  • Effective communicator, providing clear, timely, and helpful information to others across the team.
  • Ability to provide excellent customer service; friendly communication, empathy, and willingness to go the extra mile for customers and coworkers alike.
  • Clear sense of ownership of actions, decisions, and failures: you follow through on commitments and take personal responsibility for the quality of your work.
  • Ability to recognize the common goal and, when appropriate, proactively partner or support others in order to complete tasks.
  • The drive to accomplish objectives and navigate obstacles; able to seek out resources, seize opportunities, and help coworkers to achieve results.
  • Experience in the world of employer-offered benefits is a bonus.

Core Competencies

  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Ensures Accountability
  • Instills Trust
  • Nimble Learning

The Details 

  • Location: Remote 
  • Work Hours: Standard operating “office hours” are Monday-Friday, 9am-5pm CST. Regardless of where you live, these are the work hours you will be expected to keep, with some flexibility.
  • Salary: $25 an hour

What Jellyvision will give you

Jellyvision is committed to continuous evolution and to fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, or country of origin…we just want amazing people who are willing to grow along with us.

Although we have a Chicago-based HQ that employees are welcome to work out of, with our “Flexible First” philosophy, this position is also eligible for work by a remote employee out of CA, CO, CT, DE, FL, GA, IL, IN, KY, MA, MI, MN, NC, NE, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.

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