Customer Onboarding Specialist

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As our Customer Onboarding Strategist, you will report to our Manager of Customer Onboarding and be instrumental in onboarding and managing customers during their first 60 days with AdRoll. This role puts you at the heart of our customers’ long-term growth strategy, providing education and support on various platform features including ads, email, and cross-channel measurement. This customer-facing role also requires close collaboration with AdRoll’s new business sellers, account managers, and technical support teams. A strong focus on customer lifetime value, revenue goal attainment, strategic analytics, and efficient processes will be at the core of your success in this role.

This role is open in San Francisco, New York City, or Remote locations.

Unsure that you check all the boxes? You should still apply! We’ll review your application for other opportunities. We’re always on the lookout for talented people and we’re committed to developing each employee’s career with over 1,800 training classes offered every year.

The impact you’ll make:
  • Manage onboarding and support for the first 60 days of spend for active campaigns across 20-30 customers.
  • Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within the scope.
  • Ensure customers are maximizing the value of the platform through feature/best practice education.
  • Oversee the success of campaigns by providing recommendations on strategy, performance, and creative set-up.
  • Collaborate with cross functional teams to improve the overall customer experience by representing their voice, providing product feedback and recommendations.
  • Develop an extensive working knowledge of the AdRoll Platform, services, methodologies, and marketing strategies for a broad range of use cases and customer goals.
  • Performance in this role is evaluated based on customer retention, customer onboarding efficiency, and customer spend in the first 90 days
The skills you bring:
  • A minimum of 2 years having managed a book of business in a similar role, which may include: Account Manager, Customer Success Manager, or Customer Onboarding/Implementation Specialist.
  • A history of working towards a revenue quota or target.
  • Knowledge of the advertising and programmatic industry and its competitive landscape.
  • You are a strong communicator and highly analytical working with multiple stakeholders
  • You’re adaptable, receptive to feedback and eager to learn new things
  • You’re a team-player with a collaborative and innovative approach to work
Additional Information:

Minimum salary of $60,000 to a maximum salary of $92,400 + commission + equity + benefits. Up to 15 % commission will be paid quarterly based on achievement of sales targets.

The range provided is NextRoll’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors 

Benefits and perks:
  • Competitive salary and equity
  • 100% employee coverage for medical, dental and vision premiums
  • Short and long term disability benefits at no cost to the employee
  • Basic life and AD&D insurance at no cost to the employee
  • 401K Plan (Pre-tax and Roth)
  • 4 weeks of paid time off and work/life balance
  • Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups 
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back
  • For additional benefits not mentioned, visit our Careers page
About AdRoll:

AdRoll is a marketing and advertising platform that helps B2C businesses grow revenue and optimize multi-channel campaign performance. Make web ads, social ads, and email work together and more effectively run, measure, and optimize your marketing efforts. Powered by industry-leading automation and personalization, the AdRoll platform’s machine learning analyses real-time advertising data to drive traffic and sales. AdRoll helps customers generate more than $246 billion in sales annually and has been used by over 140,000 brands since 2006. AdRoll is a division of NextRoll, Inc. Get started today at www.adroll.com.

We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. Learn more about our DEI impact via our DEI Annual Report on our Culture page. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  To request reasonable accommodation, contact candidateacommodations@nextroll.com.

 

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