Customer Contact Representative

1st Chicago Accounting, Inc., a company in the Accounting industry with 11-50 employees, is looking for a Live Chat Agent. Our company provides a range of services including accounting, bookkeeping, CFO services, education, income taxes, IRS tax resolution, online bill pay, payroll, and tax planning. We are committed to teaching business owners how to manage their own finances, save money, and build sales. Our core values include accountability, commitment, communication, creativity, ethical behaviour, fairness, honesty, inclusion, social justice, social responsibility, and teamwork. As a Live Chat Agent, you will be an integral part of our team, helping us uphold these values while providing top-notch customer service.

Tasks
  • Interact with customers via phone, email, or chat to provide assistance and resolve inquiries
  • Process customer orders, payments, and refunds accurately and efficiently
  • Maintain customer records and update information as necessary
  • Provide product and service information to customers, guiding them in making informed decisions
  • Address customer complaints and escalate unresolved issues to the appropriate department
Requirements
  • Excellent communication skills, both verbal and written
  • Strong interpersonal skills and ability to build rapport with customers
  • Attention to detail and accuracy in data entry
  • Proficiency in relevant software applications and systems
  • Ability to multitask and prioritize tasks effectively
Benefits
  • Above-average compensation

  • Additional vacation days

  • Career Training

  • Childcare

  • Company laptop

  • Company pension plan

  • Employee discounts

Join our team at 1st Chicago Accounting, Inc. as a Customer Contact Representative and be part of a dynamic company that offers accounting services, tax resolution, and more. Apply now!

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