Customer Advocate

Company Description

Are you ready to be a big part of something big?

At carsales, we’re all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership

Not something you’d expect from one of the country’s biggest tech companies, is it?

And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle – Office, Hybrid or Anywhere.

What’s on offer:

  • A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
  • We’re a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
  • The support of a highly engaged, high-performing team including a leadership team that you’ll actually have face time with.
  • 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.
Job Description

What you’ll do

tyresales aim to create a hassle-free tyre purchasing experience for customers. Their seamless eCommerce network links all the big tyre brands with the largest tyre fitment network in Australia.

This is your opportunity to join the team as a Customer Support Advocate within Tyres Group at carsales, your primary responsibility is to provide the best experience possible to all of our customers. This experience comes through offering customers quality support and assistance across multiple channels, such as phone, email, web and live chat. Working in a fast paced environment, you will be responsible for answering inbound customer service and sales queries (voice and digital).

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction. 

  • Maintaining the day to day operations within the tyres business through tasks such as, fraud identification, product support, interactions with our fitting partners, suppliers and logistics providers as well as some administrative tasks. 
  • Develop relationships with stakeholders to deliver a great customer service experience.
  • Manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.
  • Advise clients on Tyresales products and services.
  • Utilise your strong relationship building skills to develop and grow sustainable and authentic relationships in order to retain clients.

What we are looking for?

  • Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously). 
  • Ability to problem solve and critically think in order to resolve and investigate complex client enquiries and issues.
  • Strong customer service skills, with highly effective verbal and written communication.
  • The ability to multitask, priorities your workload and adapt quickly to change.
  • Reliable and dependable person with outstanding time management.
Additional Information

A few other things we want to let you know about… 

  • carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support. 
  • We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process – if you want to know more just ask. 
  • We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant. 
  • Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis. 

So come and join our team – because every role is a big role in our plans to go big

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