Headquarters: Montreal, Canada
URL: https://www.contentjet.com
Customer Success Manager (Account Management Focus)
Remote – Full Time
Are you a strong Account Manager who knows how to own client relationships, drive retention, and deliver results in a fast-paced creative environment? Do you thrive on structure, communication, and long-term client success? Then you might be the Customer Success Manager we’re looking for at ContentJet.
About ContentJet
ContentJet is a global UGC production company powering high-performance ad creatives for mobile apps, SaaS brands, and fast-scaling e-commerce companies. We combine human creativity, AI-powered production, and strategic testing frameworks to deliver content that performs. Our team spans 14+ countries and works with top brands across TikTok, Meta, and paid social.
The Role: Client Ownership + Retention + Growth
This role is ideal for someone with Account Management experience who wants to go beyond check-ins and reporting. You’ll own client accounts from onboarding through delivery, retention, and growth. You’ll work cross-functionally with Creative Directors, Production Managers, and Editors to keep projects moving—and ensure clients get results worth renewing for.
What You’ll Do
You will:
Manage and grow a portfolio of client accounts
Lead onboarding, weekly check-ins, and performance review calls
Act as the single source of truth for client goals, priorities, and deliverables
Keep production aligned with client expectations and strategy
Proactively identify risks, manage challenges, and solve problems before they escalate
Ensure on-time delivery through strong project communication
Translate client feedback into clear tickets and actionable briefs
Present creative updates and campaign insights with clarity and confidence
Drive retention by delivering exceptional client experience and strategic value
Identify upsell/cross-sell opportunities and expand accounts
Who You Are
2–4 years experience in Account Management or Customer Success
Agency experience is a big advantage (creative, media, UGC, or influencer marketing)
Strong communication—clear, confident, and professional
Excellent at managing multiple accounts and priorities
You own client outcomes—not just tasks
Calm under pressure, solution-oriented mindset
Fluent in English (Spanish or French is a big bonus)
Familiar with production workflows, UGC, and content strategy is a plus
Tools You’ll Use
Monday.com
Slack
Google Suite
CRM tools (HubSpot/Pipedrive a plus)
Loom
Notion
Compensation + Growth
Base Salary: $25,000–$30,000 USD/year
Performance Bonuses: 10–20%
Career Path: Senior CSM → Lead CSM → Head of Customer Success
Remote Role – work from anywhere
High ownership – real impact on client growth and retention
Why Join ContentJet
Fast-growing company with elite performance standards
Work directly with international brands and high-growth startups
Be part of a creative-driven environment (UGC + AI + paid social)
Work with an ambitious, no-drama, high-speed culture
Go to posting –> https://weworkremotely.com/remote-jobs/contentjet-inc-customer-success-manager-needed
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