Care Advisor- Payer

CareLinx’s mission is to empower individuals to age with grace, dignity, and purpose.

CareLinx is looking for a Care Advisor to assist with CareLinx’s Health Plan line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Advisors provide support and guidance to families during the caregiver search, interview, and hire process. This support includes searching for viable caregiver candidates, setting up interviews, and helping with the completion of the hiring process and invoice payments. You will also be responsible for maintaining relationships with caregivers who are working with the families you support and provide ongoing management of families working with these caregivers.

As a Care Advisor, you are the guiding expert for families about all things CareLinx-related. You need to love interacting with people while providing stellar customer service and guidance in order to assist families during their in-home care journey. You should also be a team player and be willing to learn about CareLinx’s health plan partners, including their expectations for their members. You need to thrive in a fast-paced, technology-forward environment, hold yourself, personally, to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, CareLinx may be the place for you.

A Day in the Life of a Care Advisor:

• Intake new families and help them enroll in the specific health plan program by identifying home care needs and caregiver preferences via phone
• Provide ongoing support to families after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx (e.g., product, customer success, operations)
• Exhibit excellent verbal and written communication skills via phone, email, and text

Requirements

• Effective time management skills and high attention to detail
• Excellent verbal and written communication skills
• Superior organization and multitasking capabilities
• Goal-driven, problem solver
• Comfortable working autonomously and remotely, primarily via phone
• Professional, confident, outgoing demeanor
• Experience working with Microsoft Office/Google Suite
• Ability to maintain strict confidentiality, and exercise good judgment
• Advisors are expected to meet performance goals set forth per CareLinx guidelines
• Additional job duties may be assigned on an as-needed basis
• High school diploma

Preferred Qualifications:

• At least one year of case management or inside sales experience
• Some college-level coursework
• At least one year of experience in a customer service or call center environment or a minimum of 2 years experience in a customer service environment
• Previous healthcare experience
• Bachelor’s degree

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

About CareLinx:

CareLinx provides in-home care, fundamentally re-engineered through technology to bridge healthcare’s last mile and deliver better health. It is the leading online caregiver marketplace with over 400,000 caregivers nationwide. CareLinx partners with families, health systems, and payers to provide a plug and play post-acute care solution that delivers on-demand comprehensive support, visibility into the home, and cloud-based tools for centralized, real-time interventions.

CareLinx is a part of Generali Global Assistance, a part of Generali Group, the 3rd largest insurer and among the 50 largest companies in the world. We have the privilege of caring for families in all of the top 50 U.S. metropolitan cities. CareLinx was founded in 2011 in San Bruno, CA.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.