Billing Invoice Product Manager


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Role Description

The Billing Invoice Product Manager on the Payments Product team will play a critical role in enhancing Netflix’s billing and invoicing systems. This position is essential to ensure that Netflix’s invoicing is consumer-friendly, regulatory-compliant, and adaptable to the company’s evolving business models.

  • Lead the development and optimization of the billing consumer user experience, ensuring transparency and compliance with local governments and tax authorities.
  • Collaborate with cross-functional teams, including Tax, Legal, Revenue PMs, and Financial Accounting, to ensure compliance and effective integration of billing systems with other consumer platforms.
  • Own and manage an Invoice Regeneration Tool for audit purposes and create a support structure to address audit and government requests related to billing compliance.
  • Drive projects to future-proof the billing experience, including optimizing Billing interactions with our Payments and Partnerships experiences.
  • Develop and implement strategies to enhance billing interactions, such as handling chargebacks and optimizing bundle transitions.

Qualifications

  • Proven experience in product management, particularly in billing, invoicing, or financial systems.
  • Strong understanding of regulatory compliance requirements for billing and invoicing around the world.
  • Understanding of Tax calculation systems, VAT/GST, and other regional regulations.
  • Understanding of recurring subscription billing models, proration calculations, and subscription lifecycle management.
  • Experience with and an understanding of dispute resolution and chargeback procedures.
  • Excellent project management skills, with the ability to lead cross-functional teams and drive initiatives from concept to completion.
  • Ability to analyze complex billing scenarios and develop consumer-friendly solutions.
  • Ability to work with multiple cross-domain product managers to understand their needs and produce forward-looking, detailed requirements for engineering and design.

Requirements

  • Strong communication skills to effectively collaborate with internal and external partners.
  • Strong analytical and problem-solving skills to address billing challenges and optimize processes.
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  • Can build strong partnerships with cross-functional teams, including legal, finance, engineering, customer service, and product development.

Benefits

  • Comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
  • Paid leave of absence programs.
  • Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
  • Full-time salaried employees are immediately entitled to flexible time off.

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