Associate Technical Support Specialist

Who We Are:
 
KarmaCheck is a dynamic technology startup headquartered in San Francisco and is founded by Eric Ly, a trailblazer in the internet industry and former Co-founder and CTO of LinkedIn. Our mission is clear: to revolutionize digital identity verification. We’re disrupting the antiquated healthcare credentialing sector within the Background Check industry using our cutting-edge proprietary technology powered by automation, machine learning, and data. Our cost-effective solutions are helping shape the future of digital identity and contributing to the authenticity of the evolving digital landscape.
 
 
About the opportunity:
You will work in partnership with collaborative go-getters across the company to support and enhance our business to deliver the fastest and most accurate pre-employment checks. 
You will assist our Support and Research team with advanced technical support, troubleshoot customer-facing problems in our production environment, and communicate with a variety of stakeholders to improve our platform and processes. 
The perfect candidate is passionate, curious, and proactive in finding solutions to problems using sound technical know-how.
This is a 100% telecommute position with the rare exception of travel for company/team meetings and/or customer engagement.

What you’ll do:
  • Make our platform better on a daily basis.
  • Troubleshoot and debug issues as they arise in our production environment.
  • Communicate throughout the day with team members to understand issues.
  • Help our operations team to resolve unexpected issues with the system.
  • Identify and document issues that need development for new features or enhancing existing features.
  • Participate in electronic communication channels on a constant basis as part of your daily work.
Requirements:
  • 2-5 years of hands-on technical support and documentation experience in industries centered around customer support, SaaS, or healthcare.
  • Efficiently able to identify, troubleshoot, and prevent production issues by periodically reviewing logs and code.
  • Ability to communicate with a variety of non-technical stakeholders.
  • Ability to quickly learn new technology and tools.
  • Ability to adjust to changing priorities and execute accordingly in a fast-paced company environment.
  • Pacific timezone working hours.
  • Plus: Experience with or knowledge of Zendesk.
  • Plus: SQL knowledge.
Perks & Compensation:
  • Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity.
  • 100% remote work environment with only limited required travel
  • Competitive benefits package including medical, dental, 401k, and EAP.
  • Take the time to Check Yourself – we have an unlimited time off policy.
  • The expected base compensation for this role is between $50,000 – $75,000  for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include seniority level, experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future.
Disclaimer:
 
KarmaCheck is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
 

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