Work All Remote

This description is a summary of our understanding of the job description. Click on ‘Apply’ button to find out more.

Role Description

This role isn’t on the other end of a complaint line, and escalated callers are rare. Instead, you’re empowered to provide a call experience that doesn’t rely on a script, and you’ll own it from the first “Hello!” to problem resolution.

• Work on each unique call from beginning to end to focus on the details needed to find the right solutions and provide a superior call experience.
• Help people with similar values to your own to make the most of all they’ve been given.
• Build rapport with callers of diverse backgrounds to accurately assess the situation and present potentially complex solutions.
• Quickly navigate multiple systems while engaging callers with clear, concise, and positive language.
• Focus on quality and first-call resolution while minimizing processing time or after-call work.
• Work daily with individuals driven by a higher purpose, resonating with Thrivent’s promise of helping people achieve financial clarity.
• Receive dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager.
• Participate in monthly coaching sessions, structured career advancement programs, and stretch opportunities.
• Use your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent.

Qualifications

• High school diploma or equivalent experience; post-secondary education is preferred.
• Annuity experience preferred.
• Successfully passed the SIE exam, preferred.
• Successfully complete FINRA Series 6 exams within 90 days of hire/transfer for Annuities product.
• Experience navigating complex customer interactions from support through to resolution.
• Ability to welcome change and contribute to continuous improvement in a fast-paced work environment.

Requirements

• Training: 8:00 a.m. – 4:30 p.m. (Central) Monday through Friday for training duration.
• After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (Central), Monday through Friday.
• Ability to pass a background check (criminal and financial).

Benefits

• Comprehensive medical, vision, and dental (we care about your health).
• 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us).
• 4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients).
• Up to 20 hours of volunteer time off (help the people we serve and the communities we foster).
• Corporate gift matching up to 3:1 (where you donate, we’ll donate).
• No nights or weekends!
• And more!