Admissions Specialist

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health
 
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
 
About the role:
 
We are seeking a dynamic Admissions Assistant with outstanding communication and relationship skills, love of data and spreadsheets, and a positive, can-do attitude to join our growing team. This position will be focused on fielding admissions inquiries and will serve as the front door for families seeking care with Equip. 
 
The right person will be passionate about evidence-based care, enjoy learning and growing as a team, be comfortable with the dynamic and collaborative nature of the company, and be a curious, creative, and optimistic individual.
 

Responsibilities:
  • Field all inbound inquiries such as hand offs from the Patient Services Representatives or direct referrals from providers
  • Collect and document all relevant data into a EMR software in a timely manner
  • Coordinate interdepartmentally to meet the needs of the patients and families
  • Utilize problem solving and sales skills to maintain urgency and drive to seek treatment
  • Monitor medical records and collaborate with Medical Directors on admissions criteria
  • Foster relationships with referring providers by being the “expert” in Equip Health
  • Adhere to HIPAA compliance in managing the collection of personal health information, insurance information, financial details, and other sensitive informationEthically and empathetically relate to patients and families throughout the admissions process
Requirements:
  • 1+ years experience working in mental health admissions or sales related industry 
  • Degree in psychology, business administration, or other health related field preferred
  • Superior interpersonal skills, phone presence, and adept at building strong working relationships
  • Key analytical abilities to collect, analyze, and use Admissions data to learn and improve
  • Strong understanding of health care landscape
  • Excellent organizational awareness, adaptability, and conflict management skills
  • A passion for living our mission and values
  • Bilingual Spanish/English
  • Hours 8:00 am – 5:00 pm
Bonus
  • Sales experience strongly preferred
Compensation and Benefits: 
 
Equip offers competitive compensation and benefits programs as well as, career development opportunities, and exciting team retreats to ensure community and connection.  The Talent Acquisition team will provide candidates with our benefit guide and share compensation information beyond posted bands. Below we have highlighted a list of some of our most popular benefits.
 
 Short and long term incentives, including yearly bonus potential
 Remote work from home
 Flexible PTO & Leave programs
 Health, dental, and vision insurance 
 Wellness and reproductive care programs
 401k retirement savings plan
 Home office set-up stipend
 Co-working monthly stipend
 
Equal Employment Opportunity:
 
At Equip, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sexual orientation, gender identity, gender expression, familial status, age, weight, disability and/or any other legally protected classification protected by federal, state, or local law.

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