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Role Overview:

As a CRM Solution Architect specializing in Microsoft Dynamics, you will play a pivotal role in designing and delivering innovative technology solutions that align with business objectives. You will be responsible for defining scalable, high-performance solutions while serving as a subject matter expert in CRM technology architecture. This role requires advanced proficiency in Technology Architecture, Operational Architecture, and Architecture Frameworks, with a focus on Applications Architecture and Architectural Design.
 

Key Responsibilities:

Technology Architecture Design:

• Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements.

• Define solutions that address complex business challenges and apply across multiple teams.

Solution Development:

• Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value.

• Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness.

Stakeholder Collaboration:

• Facilitate workshops and discussions to gather requirements and feedback from stakeholders, ensuring solutions meet their needs.

• Engage with multiple teams to drive collaboration and contribute to key decisions.

Documentation and Knowledge Sharing:

• Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing.

• Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions.

Leadership and Team Management:

• Manage and collaborate with teams to ensure effective performance and delivery of solutions.

• Take ownership of team decisions and provide guidance to ensure alignment with architectural goals.

Experience:

• 8–12+ years of experience in the Microsoft ecosystem, with 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform.

• Proven track record of leading multi-sprint deliveries as a Technical Lead, specifically across Sales, Customer Service, and Field Service modules, ensuring successful implementation and alignment with business objectives.

Technical Expertise:

• Advanced proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar customization), and PCF controls for creating tailored CRM solutions.

• Strong expertise in Dataverse schema design, including security roles, teams, auditing, and data governance.

• Hands-on experience with CI/CD pipelines using Azure DevOps, including solution layering, branching strategies, and automated deployments for CRM projects.

• Deep knowledge of integration and data migration strategies, including ETL processes, throttling, pagination, and delta synchronization to ensure seamless data flow across systems.

Communication Skills:

• Exceptional written and verbal communication skills, with the ability to lead technical workshops, collaborate with stakeholders, and effectively defend architecture decisions.

• Skilled in facilitating discussions to gather requirements, align solutions with business needs, and ensure stakeholder buy-in.

Preferred Qualifications:

• Experience with advanced Dynamics 365 modules, including Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing.

• Exposure to Copilot Studio, AI Builder, and responsible AI patterns for CRM scenarios, showcasing innovation in leveraging AI for CRM solutions.

Certifications (Preferred):

• Microsoft Certified: Power Platform Developer Associate (PL-400) – Demonstrating expertise in Power Platform development.

• Microsoft Certified: Power Platform Solution Architect Expert (PL-600) – Validating advanced solution architecture skills.

• Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210) – Highlighting functional knowledge of Dynamics 365 modules.

• Azure Developer/Architect (AZ-204/AZ-305) – Showcasing proficiency in Azure services and architecture.

Tools & Technologies:

• Dynamics 365 CE: Expertise in Dataverse, Power Apps (Model-Driven/Canvas), Power Automate, and Copilot Studio for creating robust CRM solutions.

• Azure DevOps: Proficient in Git, YAML Pipelines, and Test Plans for efficient development and deployment workflows.

• Azure Services: Skilled in Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid for seamless integrations and scalable solutions.

• Development Tools: Advanced knowledge of JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, and SolutionPackager for custom development.

• Monitoring & Testing: Experience with Application Insights, Kusto/Log Analytics, Postman, and Swagger/OpenAPI for performance monitoring and API testing.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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